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Frog8 Technologies Services Pvt. Ltd.
Mumbai, India

Bengaluru Operations

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Frequently Asked Questions

What makes Frog8 different from other kiosk or payment terminal providers?

Three things.

First, we don't just sell hardware — we design, deploy, and operate the entire solution as a managed service. Your brand, our infrastructure, our operations team.

Second, our devices are purpose-built for unattended environments — industrial-grade hardware, PAX IM30 certified terminals, not repurposed handheld devices in a kiosk shell. Competitors cut costs with commercial-grade, assisted-use devices that fail when nobody's there to fix them.

Third, we're production-proven. 10K+ daily kiosk transactions, 7 metro stations, nearly two years of continuous 24/7 operations. Most companies in this space have a pilot or a demo. We have a production environment in one of India's busiest transit systems.

Where are your kiosks currently deployed?

Our TransiGo kiosks are live at 7 Bengaluru Namma Metro stations — processing 10K+ daily transactions with 99.9% uptime since April 2024. That's nearly two years of continuous 24/7 operations in one of India's busiest metro systems.

We don't just deploy hardware — we run the entire operation. Field teams, maintenance, cash logistics, card inventory, remote monitoring, OTA updates, and customer support. Managed end to end by Frog8 through our F8Ops platform. This isn't a pilot. It's production at scale.

Our devices are currently integrated with Airtel Payments Bank as the acquiring partner. If your organisation works with APB as its merchant acquirer, deployment is immediate. For other acquirers, certification is straightforward — the PAX IM30 shares a common kernel with all other PAX devices, and certifications for Visa, MasterCard, RuPay, and NCMC are not significantly different from what most acquirers have already completed for other PAX terminals in their fleet.

Do you provide solutions beyond transit?

Absolutely. Transit is where we proved it — but the platform is industry-agnostic. We design, build, deploy, and manage self-service automation solutions for any environment.

Banks and NBFCs — self-service account opening, card issuance, passbook printing, branch automation via NaviGo with AI-powered cross-sell. Retail and QSR — unattended payment acceptance via PayGo, integrated with your POS, live in days. Corporates — cafeteria payment kiosks, employee onboarding stations, access card issuance. Toll plazas — instant FASTag issuance with full-KYC. Telecom — SIM card issuance and activation at the kiosk. Hospitals — patient registration, insurance verification, billing.

And Veriphy® extends every deployment with WhatsApp-based workflow management — document collection, follow-ups, and ongoing engagement. We handle everything — hardware, software, payments integration, operations, maintenance. Turnkey. Tell us the use case — we build the solution.

Can your kiosks issue bank cards instantly?

Yes. Our TransiGo 4000 issues fully personalised, full-KYC bank cards in under 45 seconds — deployed and operational today.

It supports any card network — RuPay, Visa, MasterCard, American Express — with or without NCMC. The same machine can issue co-branded cards at retail outlets for instant customer acquisition.

Whether it's a bank deploying at a metro station, an NBFC at a branch, or a retailer acquiring customers at their store — the TransiGo 4000 onboards, verifies, personalises, and dispenses a usable card on the spot.

How quickly can we go live?

Visit our live deployment at any Namma Metro station in Bengaluru — today.

Need a solution design for your specific use case? We come back within 24 hours. Need a proof of concept? 3 weeks from brief to working POC. Ready to deploy? Minimum order as low as 10 units, delivered within 10 days of procurement.

Our devices are certified, our integrations are proven, and our operations team is ready. Most competitors take 3–6 months just to set up payment acquiring with integrated POS. We do it in days.

Do we need to change our existing systems to work with Frog8?

No. Our architecture is API-first and backend-agnostic. We integrate with your existing systems — POS, AFCS, core banking, hospital billing, ERP, CRM. We connect to hundreds of POS providers.

We've integrated with Airtel Payments Bank's banking rails and BMRCL's AFC systems. You don't replace anything. We plug in alongside what you already have — and you're live in days, not months.

Who operates and maintains the kiosks?

We do. End to end.

Field teams at every station, remote monitoring via our F8Ops platform, cash logistics, card inventory management, preventive maintenance, OTA software updates, and L1/L2 customer support.

You don't hire a single person to run this. You don't manage spare parts or field schedules. We handle the operation — you focus on your customers.

Can we white-label or co-brand the kiosks?

Yes. Every kiosk is fully brandable — your logo, your colours, your UI, your card designs.

We've done co-branded deployments with BMRCL where the kiosk carries BMRCL branding and the customer experience is entirely Namma Metro. The same model works for banks, retailers, or any partner. Your customers see your brand. We're invisible.

Can you customize solutions?

Every deployment is customised — but we don't start from scratch. We bring nearly four years of being embedded with BMRCL as their Technology Service Provider.

That journey started with implementing WhatsApp-based ticketing (with Yellow.ai and PayU handling payments and conversational AI) where we built the interface to the AFC systems and scaled it to 100K+ daily tickets. From there, every problem the system threw up — cash acceptance, fraud detection, device reliability, customer experience — we solved in the field, not in a lab.

What makes our customisation different is that we deeply understand the end user — the commuter, the bank customer, the retail buyer. We understand their behaviour, their friction points, and what makes them abandon or complete a transaction. We've lived this across transit, banking, and payments for years.

So when we customise for you, we're not just configuring hardware. We're bringing operational experience from a high-traffic, production environment — and helping you focus on your business while we handle the self-service automation, payments integration, and product delivery. Tell us the problem. We'll design the solution, source the hardware, integrate with your backend, and manage the operations.

Is your infrastructure secure and compliant?

Security and compliance are foundational to everything we build. Our devices use PCI PTS 6.x SRED certified payment terminals (PAX IM30), STQC-certified biometric scanners, and end-to-end encryption.

But we want to be clear — compliance is the responsibility of the regulated entity, whether that's a bank, an acquirer, or a transit authority. Our role is to ensure our platform meets their requirements.

We've already done this at the highest levels — Airtel Payments Bank certified and integrated with our platform, and BMRCL trusted us as their official Technology Service Provider for nearly two years. When your compliance team evaluates us, we have a track record to point to, not just a promise.

What payment methods do your kiosks support?

They support all digital payments including UPI and cards, along with NCMC card top-ups and QR code ticketing.

What happens if a machine goes down?

In nearly two years of continuous operations at Bengaluru Namma Metro, we've maintained 99.9% uptime.

Every machine is remotely monitored 24/7 via F8Ops. Our field teams are station-based — if a machine needs physical intervention, response is immediate. Software issues are resolved remotely via OTA updates. We don't wait for something to break — predictive monitoring flags issues before they become failures.

How fast can I get a demo?

Visit our live deployment at any Namma Metro station in Bengaluru — today. Not in Bengaluru? We'll send you videos of our kiosks in action.

Need a solution design for your specific use case? We come back within 24 hours. Need a proof of concept? 3 weeks from brief to working POC. Ready to deploy? Minimum order as low as 10 units, delivered within 10 days of procurement completion.

Most competitors take 3–6 months to set up acquiring with integrated POS. We do it in days.